We understand a reality many homeowners and contractors face every day: finding the right installer, and getting a good job done, is one of the biggest challenges in the folding door industry. For years, the answer has been manuals, videos, and handing responsibility to third parties.
We chose a different path.
Like most people, we believe the best experience is one where things are done right the first time. That belief, shaped by real-world experience, is why URBN made a bold, intentional decision: the only way to ensure a door is installed correctly is to stay with it through final operation. That’s why every URBN Patio Door includes on-site, in-person guided installation.
Our team supports the installer on-site, making sure the system is assembled and installed properly, performs as expected, we program the keypad and walk the customer through operation and care.
While it may sound unconventional, experience has proven its value. Supporting the installer upfront builds confidence, prevents costly issues, and delivers what everyone is looking for: installation done right, confident contractors, very satisfied homeowners, and doors that perform flawlessly form day one.
This isn't just a service. It's a forward-thinking approach rooted in accountability, partnership, and long-term trust. And because URBN is a local manufacturer, technical support and replacement parts remain accessible long after installation, providing peace of mind and long-term reliability that imported systems simply can’t match.
