PREAMBLE
By placing an order, the Customer acknowledges and unconditionally accepts these Terms & Conditions. The Purchase agreement shall be governed by the Laws of Riverside County, California. This acceptance expressly supersedes any conflicting warranties, terms and conditions, claims and promises provided by the Customer, Customer agents or third-party agents on behalf of the Customer, which shall be considered null and void unless Urbn Patio Doors, LLC explicitly agrees to them in writing. In any instance where there is a discrepancy between these Terms & Conditions of Sale and the Customer requirements or any other documentation from Urbn Patio Doors, LLC, these Terms & Conditions shall prevail. Please note that Urbn Patio Doors, LLC reserves the right to amend these Terms & Conditions of Sale at any time without prior notification. The Terms & Conditions of Sale posted on Urbn Patio’s website will be the Governing document.
QUOTES
Urbn Patio Doors, LLC provides its pricing information to the Customer through its proprietary quoting. The Quote is exclusively utilized for the purpose of quoting and ordering Urbn Patio Doors products. Quotes issued by Urbn Patio Doors are valid for a period of ninety (90) days from the date of issuance, applicable only to the specified product, sizes, configuration, finishes and glass. Should not be a complete purchase within this validity period the quote will expire. Quotes may be refreshed after expiration. However, it is important to note that both, options, and prices are subject to change.
PURCHASE ORDERS
All purchase orders must include the necessary information required for order processing. It is the Customer’s responsibility to ensure the completeness and accuracy of the order information including size, orientation, configuration, finish color(s), sill height, distance to the ocean and elevation of the site where the door(s) are to be installed, and any other specification. Urbn Patio Doors, LLC manufactures Standard and Custom folding doors, windows, and screens according to the specifications stated in the signed order by the Customer. Urbn Patio Doors, LLC does not assume responsibility for determining the suitability of its products for any intended use and/or application, including whether the product complies with Customer’s project plans and specifications, or for Customer’s specific location applicable building codes and regulations or environmental conditions.
The binding contract of sale between Urbn Patio Doors, LLC and the Customer is established upon the Customer’s signature on the quote, along with any associated disclosures, product drawings, and additional documents provided via Urbn Patio DocuSign electronic signature platform or Urbn email. In conjunction with these Term & Conditions of Sale and the receipt of the initial invoiced down payment. The order confirmation issued by Urbn Patio Doors; LLC serves as the company’s acceptance of the purchase order.
PRICE
We ensure our pricing transparency, the price of the product is as specified in the order, clearly stated in US dollars. The total price encompasses the cost of the product itself, packaging and crating necessary for safe transportation, all applicable taxes, shipping fees, and delivery charges. It may even include charges associated with special delivery requirements the Customer may have to their site. However, Urbn Patio Doors, LLC reserves the right to notify the Customer of any price adjustments before delivery. These adjustments may be necessary due to factors beyond Urbn Patio Doors, LLC’s control, including but not limited to increases in taxes and duties, changes in delivery methods or dates requested by the Customer, or delays caused by the Customer’s failure to provide accurate information or instructions.
INVOICING AND PAYMENTS
Customers are required to adhere to Urbn Patio Doors, LLC’s order procedure to initiate and complete their orders. Any changes to this payment procedure require written authorization and signature from Urbn Patio Doors, LLC VP of Sales. Here is what constitutes a completed order:
• The signed Urbn Patio Doors Purchase Order.
• All the relevant drawing, notes, and attachments.
• Signed Authorization forms for specialty items, custom colors, finishes, rush orders, and any other required approvals as agreed between the Customer and Urbn Patio Doors, LLC.
• This signed Terms & Conditions document.
Upon completion of the Purchase Order Urbn Patio Doors, LLC will issue a written confirmation of the order. A 50% deposit of the product total order amount plus applicable taxes, is due either at the time of contract or within 48 hrs. of signing. Order lead times and production schedules will begin once payment has cleared. As the product reaches the finalization stage, the Customer will be invoiced for the remaining balance of the product order, plus applicable taxes, shipping, crating (if applicable) and delivery charges. This amount is payable within 24 hrs. of receipt. Urbn Patio Doors, LLC will not release any product that has not been paid for in full. For any delayed final payments after five business days, a 1.5% monthly fee on the outstanding amount an applicable storage fees will be added. Customers are not entitled to withhold any payments by asserting credits, setoffs, or counterclaims against Urbn Patio Doors, LLC. Furthermore, Urbn Patio Doors, LLC reserves the right to set off any amount owed by the Customer against any payable amount to the Customer, in addition to other available rights or remedies.
LEAD TIMES
Lead times for product are provided for informative purposes only. The delivery schedule stated in the Purchase Order is based on our current production capacity, all deliveries are estimated and may be subject to change. Special custom orders typically require longer production time, the Customer is clearly informed of current lead times before placing the Order. Customers will be promptly informed of any changes to the delivery schedule as soon as they are identified. Urbn Patio Doors, LLC cannot be held accountable or responsible for any costs arising from unexpected delays beyond our control. Reasonable changes to the estimated delivery date do not give cause for order cancellation, refusal to accept the product delivery and for damages of any kind.
ORDER CHANGES AND CANCELLATION TERMS
Urbn Patio Doors, LLC retains full discretion and authority to accept or reject any and all orders from the Customer. Purchase Orders may be cancelled or revoked by Urbn Patio Doors, LLC without liability to the Customer if the cancellation or revocation is due to conditions beyond Urbn Patio Doors, LLC’s control, including but not limited to, acts of God, fire, major disasters, war, terrorism, vandalism, and accidents.
The customer may cancel a Purchase Order without penalty within (5) business days from the date Urbn Patio Doors, LLC confirmed the Purchase Order. Once a Purchase Order is accepted, changes are not possible. To make any changes the Customer must cancel the existing order and submit a new order with the desired changes. This new order must include the relevant drawings, notes, attachments, signed authorization forms, approvals and the signed Terms and Conditions. The new Purchase Order will state the revised completion and delivery dates. If necessary, a new invoice will be generated reflecting any charges owed to Urbn Patio Doors, LLC due to the Customer’s change request for any materials ordered to fulfill the original purchase order, or any amounts owed to the Customer because of the changes. The deposit previously made will be assigned to the new order number. Any balance due to Urbn Patio Doors, LLC shall be payable immediately to avoid further delays. Any money owed to the Customer will be deducted from the remaining balance or refunded upon the Customer’s request within 72 hrs. of the new Purchase Order submission.
PACKAGING, DELIVERY
At Urbn Patio Doors, LLC, our pricing model includes standard wrapping for all our products. Keep in mind, any quoted delivery dates are approximate as they depend on courier availability, Urbn Patio Doors shall not be liable for any delay in the delivery. Shipping costs are structured with a base price depending on the area, plus a per-panel fee. Deliveries are curbside only, so it’s crucial that the Customer arranges for equipment like dollies, pallet jacks or forklift to safely move the product to the installation area.
If the delivery site has special requirements, i.e. smaller truck for tight roads, a tailgate or equipment to take the product on unpaved long driveways, or uphill locations, or if the product will be transported at an elevation higher than 2,500 ft. the Customer must inform Urbn Patio Doors, LLC when placing the order. Not doing so can lead to delays, potential damages and extra charges. Customers are responsible for all costs related for these special requirements.
DELIVERY
Urbn Patio Doors installers will deliver the product to the address specified in the Purchase Order. Details of the delivery, order number, number of panels, and any lose items. The product must be delivered to the address specified in the Purchase Order. It is crucial that the Customer or a designated responsible person is present upon arrival. Any expenses incurred from scheduling a second delivery attempt will be the Customer’s responsibility.
TITLE, RISK AND INDEMNITY
For large orders, the Customer is solely responsible for designating a dry, secure, and safe location for on-site storage of the product. Upon completion of the installation, the Customer or their designated representative shall conduct a thorough inspection and formally accept the installation by signing the appropriate acknowledgment provided by Urbn Patio Doors, LLC. Upon the Customer’s acceptance, all title and risk of loss or damage to the product shall transfer to the Customer. From that point forward, Urbn Patio Doors, LLC shall bear no further responsibility for any loss or damage to the product. The Customer assumes full responsibility for the received product and agrees to indemnify, defend, and hold harmless Urbn Patio Doors, LLC from any claims, liabilities, damages, losses, or expenses, including legal fees, arising from or related to the Customer’s negligence, acts, or omissions, or those of any third party. This includes but is not limited to: Improper storage or handling of the product; Damages resulting from construction activities; Structural integrity failures; Waterproofing or finishing deficiencies; Misuse, abuse, or neglect of the product; Application of third-party window films or security devices; Unauthorized alterations, modifications, or repairs performed by third parties; and Improper product selection by the Customer.
Furthermore, as all products are manufactured to the Customer’s specifications, Urbn Patio Doors, LLC strictly enforces a no-return policy. The Customer acknowledges that once the product is accepted, all sales are final.
WARRANTY
Urbn Patio Doors, LLC provides Coastal, and Inland warranties tailored to the location where our products are installed. It is the Customer responsibility to read and familiarize themselves with the appropriate warranty for their product. We provide the warranty and this Terms and conditions at the time of order and available printer friendly PDF on our website.
With each product we provide an Owner’s Manual that include detailed door maintenance and operation instructions, along with the order information and how to contact us. Urbn Patio Doors, LLC neither endorses nor assumes responsibility for the work of independent contractors. If the Customer that purchase the product is not the End User, the Customer or the End User are responsible for registering the door on our website, delivering the Warranty and Owner’s Manual to the End User. Additionally, they are responsible to inform the end user about the proper operation and maintenance of Urbn Patio Doors products.
INSTALLATION ASSURANCE AND LIMITATION OF LIABILITY
Urbn Patio Doors offers Installation Assurance as a customer support service to help ensure that its products are installed in accordance with the manufacturer's specifications. This may include guidance, remote support, and/or physical inspection to conformthat the installation appears consistent with Urbn's requirements.
Urbn Patio Doors does not perform installation labor and does not assume any legal responsibility for the work performed by independent contractors, builders, or third-party installers. Any such services are the dole responsibility of the property owner or hiring party. Urbn's role is supervisory and consultative, not contractual in the performance of labor. By accepting delivery of Urbn products, the customer acknowledges that the Installation Assurance program is a courtesy quality measure, not a transfer or assumption of Liability for the work itself. It is the sole responsibility of the Contractor, subcontractor and/or installer to comply with all applicable building codes, safety standards, licenses and rpoper installation techniques.
In the event that the installation does not meet our guidelines, Urbn Patio Doors LLC. reserves the right to withold final sign-off or warranty activation until corrective measures are taken. The customer assumes full responsibility for coordinating any required adjustments and covering costs involved.
NO WAIVER
Urbn Patio Doors, LLC reserves the right to occasionally deviate from the conditions or limitations outlined in this contract. However, such deviations are situational and temporary, determined solely by Urbn Patio Door LL. It’s important to understand that this exception do not constitute a waiver of our right to enforce all terms, conditions, and limitations of this agreement.
Even if a particular provision or clause of this contract is found to be invalid or unenforceable, it does not impact the validity or enforceability of the remaining provisions. Moreover, if either party, in any instance, chooses not to insist on the performance of any term of the contract, this should not be seen as a waiver of any rights or future obligations under the contract.
DEFAULT
The failure to make a required payment when due, the insolvency, bankruptcy of the Customer, or being subject of seizure or collection for the benefit of creditors, are occurrences that shall constitute as reasons for default of the Purchase Order agreement. In addition, to any and all other rights available according to law, if either party defaults by failing to substantially perform product provision, term, condition, or the failure to make a monetary payment when due, the other party may elect to resolve by mediation or arbitration.
FORCE MAJEURE
There are moments when situations beyond our control challenge our capabilities. If either party finds itself unable to fulfill its obligations due to unforeseen circumstances-what we term ‘Force Majeure’. In a scenario where natural disasters like earthquakes, floods, or pandemics strike or even human induced events such as wars, or riots happen. These are situations when operations can be disrupted. It’s in these critical times that the party affected must inform the other party immediately. This ensures transparency and allows us to understand that the obligations will be temporarily paused until the situation is resolved.
Force Majeure encompasses a range of events: Acts of God, fires, explosions, vandalism, energy shortages, and even the unfortunate situation where suppliers go out of business, or materials are depleted, lost or destroyed in transit. The affected party is expected to use reasonable effort to overcome the obstacles and resume normal operations as soon as possible. If the cause of nonperformance is something within the party’s reasonable control-committed, omitted or caused by its employees or affiliates-then it’s to them to address it responsibly.
ASSIGNMENT AND SUBCONTRACTING
At Urbn Patio Doors, LLC, we reserve the right to assign, transfer, charge, subcontract, or manage our rights and obligations under any contract as needed. This flexibility allows us to adapt and respond efficiently to business requirements. However, Customers are not allowed to assign, transfer, charge, subcontract, or handle their rights or obligations under the contract in any manner without obtaining prior consent from Urbn Patio Doors, LLC. This ensures that we maintain control over the quality and execution of our agreements.
DISPUTE-RESOLUTION
In the event of a dispute arising between Manufacturer and Customer, the parties agree to adhere to California Law for resolution. Any dispute with Urbn Patio Doors, LLC will not be determined by Jury trial, both parties are knowingly waiving the right to a Jury trial. The preferred method of dispute resolution is for the parties to discuss the matter between them. If failed the parties can elect to submit all disputes to a mutual agreeable mediator, with each side to bear its own fees and costs. If discussions and mediation fail to resolve the dispute, the parties agree to submit the matter to a mutually agreeable arbitrator pursuant to the current arbitration rules of the American Arbitration Association. The arbitrator must be knowledgeable about the issues related to the subject matter on this contract to ensure a fair and equitable resolution for both parties. The mediation and arbitration shall take place in Riverside, California. The arbitrator shall not have authority to modify any provision on this Purchase order contract or to award punitive damages. Both parties shall continue to fulfill their respective obligations under this contract, during the arbitration.
SEVERABILITY
If any provision of this purchase order contract is found to be invalid or unenforceable for any reason, the remaining provisions will remain in full force and effect. Should a court determine that a provision is invalid or unenforceable but could be made valid and enforceable by limiting it, then that provision will be considered rewritten, construed, and enforced within those limits.
By signing the Order, you agree to these Terms and Conditions.
ADDENDUM TO TERMS AND CONDITIONS OF SALE
The Customer acknowledges that, in addition to these Terms and Conditions of Sale, a separate Installation Warranty with its Terms and Conditions are provided with their purchase. These documents govern the specific terms, responsibilities, and coverage related to the installation of the product. The Customer further acknowledges that any claims or disputes concerning the installation shall be subject exclusively to the terms outlined in the Installation Warranty and its associated conditions.
