PREAMBLE
The following Terms and Conditions reflect URBN Patio Doors, LLC’s commitment to quality, clarity, and a well-executed installation process. These provisions are intended to establish clear expectations and ensure that each project proceeds efficiently and successfully. By placing an order, the Customer acknowledges and agrees to be bound by these Terms and Conditions of Sale. This Purchase Order Agreement shall be governed by the laws of Riverside County, California.
These Terms and Conditions shall supersede any conflicting terms, warranties, representations, or conditions proposed by the Customer or any third party, unless expressly accepted in writing by URBN Patio Doors, LLC In the event of any inconsistency between these Terms and Conditions and any other document or requirement, these Terms and Conditions shall control. URBN Patio Doors, LLC reserves the right to update or modify these Terms and Conditions from time to time. The version in effect at the time of the Customer’s order shall govern the transaction.
QUOTES
URBN Patio Doors, LLC provides pricing through its proprietary quoting system. All quotes are issued solely for the purpose of evaluating and ordering URBN Patio Doors products and are based exclusively on the specific product, dimensions, configurations, finishes, and glass selections identified therein. Each quote remains valid for a period of thirty (30) days from the date of issuance. If an order is not completed within this period, the quote shall expire. URBN Patio Doors, LLC reserves the right to modify pricing, product options, and specifications at any time prior to the execution of a Purchase Order Agreement.
PURCHASE ORDERS
All Purchase Orders must include complete and accurate information necessary for proper processing. The Customer is solely responsible for verifying all specifications, including, but not limited to, dimensions, orientation, configuration, finish color(s), sill selection, site conditions (including proximity to the ocean and elevation), and any other relevant project details.
URBN Patio Doors, LLC manufactures custom folding doors, windows, and screen systems strictly in accordance with the specifications set forth in the executed Purchase Order Agreement. URBN Patio Doors, LLC does not assume responsibility for determining the suitability of its products for any particular use, application, project design, or compliance with applicable building codes, regulations, or environmental conditions.
A binding contract of sale is formed only upon execution of the Purchase Order Agreement by the Customer. No order shall be deemed accepted or released into production until the Agreement has been fully executed. Upon execution, and following receipt of any required initial payment, URBN Patio Doors, LLC will issue an Order Confirmation, which shall constitute formal acceptance of the order.
PRICE
All pricing is stated in U.S. dollars and is clearly set forth in the applicable Purchase Order. The total price reflects the cost of the product as specified, together with standard packaging required for safe transport, and any applicable taxes, shipping, and delivery charges identified at the time of order.
Additional charges may apply where special delivery requirements are requested by the Customer or where site conditions necessitate accommodations beyond standard delivery.
URBN Patio Doors, LLC reserves the right to adjust pricing prior to delivery to account for factors beyond its control, including, but not limited to, changes in applicable taxes or duties, modifications to delivery methods or scheduling requested by the Customer, or delays resulting from incomplete or inaccurate information provided by the Customer. Any such adjustments will be communicated to the Customer in writing.
ORDER PROCEDURE, INVOICING, PAYMENT TERMS, AND COMPLETION OF SALE
All Customers shall comply with URBN Patio Doors, LLC’s established order procedures. No deviation shall be permitted without prior written authorization from URBN Patio Doors, LLC An order shall be deemed complete and binding only upon URBN Patio Doors, LLC’s receipt and approval of the following:
• A fully executed Purchase Order Agreement identifying all applicable product specifications, including product type, dimensions, configuration, orientation, finish, color(s), estimated delivery date, and any custom or specialty requirements;
• All the relevant drawings, specifications, notes and supporting attachments necessary for accurate manufacturing,and
• These Terms & Conditions of Sale, whether attached or incorporated by reference to the Purchase Order. Which are available to the customer on the website.
PAYMENT 1: Upon acceptance of a completed Purchase Order, URBN Patio Doors, LLC shall issue an invoice for Payment 1, equal to fifty percent (50%) of the total product purchase amount, plus applicable taxes. Payment 1 is due upon execution of the Purchase Order Agreement or within forty-eight (48) hours thereafter. Order lead times, procurement, and production scheduling shall commence only upon receipt of cleared funds for Payment 1.
Upon execution of the Purchase Order Agreement, the order is deemed final. No modifications to product specifications, quantities, or other terms shall be permitted. Any delay in Payment 1 may impact estimated delivery timelines.
PAYMENT 2: As the order approaches completion, the Customer will be invoiced for the remaining balance Payment 2, including applicable taxes and delivery charges. Final Payment 2 is due within forty-eight (48) hours of invoice issuance. No product shall be released or delivered until payment has been received in full. Any outstanding balance not paid within five (5) business days of the invoice date shall accrue a late charge of one and one-half percent (1.5%) per month, together with any applicable storage fees. The Customer shall not withhold payment or assert any setoff, credit, or counterclaim against amounts due. URBN Patio Doors, LLC reserves the right to apply any amounts owed by the Customer against any sums otherwise payable, in addition to all other rights and remedies available at law or in equity.
LEAD TIMES
Lead times are provided for informational purposes only and are based on URBN Patio Doors, LLC’s current production capacity and the Customer’s anticipated installation schedule. Any delivery dates stated in the Purchase Order are estimates and are subject to change. Custom or specialty orders may require extended production timelines. The Customer is informed of estimated lead times at the time of order. URBN Patio Doors, LLC will make reasonable efforts to notify the Customer of any material changes to the delivery schedule. URBN Patio Doors, LLC shall not be liable for delays caused by factors beyond its control. Reasonable adjustments to estimated delivery dates shall not constitute grounds for order cancellation, refusal of delivery, return, or any claim for damages or compensation.
ORDER CHANGES AND CANCELLATION TERMS
If the Customer requests changes, the existing order must first be cancelled, within five (5) business days from the date of written Order Confirmation issued by URBN Patio Doors, LLC, and a new Purchase Order Agreement must be issued and executed. The new order shall include all applicable drawings, specifications, and supporting documentation, and will be subject to updated pricing, lead times, and delivery schedules. Payment 1 shall be credited to the updated order. Any additional amounts due shall be payable immediately. Any remaining balance shall be applied toward Payment 2 or refunded upon written request.
A Customer may cancel a Purchase Order without penalty within five (5) business days from the date of written Order Confirmation issued by URBN Patio Doors, LLC, unless otherwise agreed in writing. After this period, all orders are considered final and non-cancellable. URBN Patio Doors, LLC reserves the right to accept or reject any order in its sole discretion. URBN Patio Doors, LLC may cancel or revoke any order without liability where performance is rendered impracticable or impossible due to events beyond its control, as set forth in the Force Majeure provisions herein.
FINAL PAYMENT FAILURE, STORAGE FEES, AND ABANDONMENT OF GOODS
Unpaid orders: If Payment 2 is not received within fourteen (14) days of written notice. On the fifteenth (15th) day, the products shall be deemed held at the Customer’s request. From that date, the outstanding balance shall accrue a late charge of one and one-half percent (1.5%) per month, together with storage fees of One Hundred Dollars ($100.00) per week, until paid in full. If full payment, including all accrued charges.
If Payment 2 is not received within ninety (90) days of the completion notice, despite reasonable written or electronic notice by URBN Patio Doors, LLC, the order shall be deemed abandoned, and: 1.The Customer forfeits all rights, title, and interest in the products; 2. All payments made are retained by URBN Patio Doors, LLC; and 3.URBN Patio Doors, LLC may, at its sole discretion and without further notice, resell, repurpose, or dispose of the products without liability.
Paid but undelivered orders: For products paid in full but not scheduled for delivery or pickup within thirty (30) days of written notice of completion, storage fees shall accrue at a rate of One Hundred Dollars ($100.00) per week, billed monthly. If delivery is not scheduled or storage fees remain unpaid for a period exceeding six (6) months, from the completion notice, the order shall be deemed abandoned, and URBN Patio Doors, LLC shall have the unrestricted right, without further notice or liability, to resell, repurpose, or otherwise dispose of the products. These provisions are agreed to as reasonable and necessary to protect URBN Patio Doors, LLC from storage burdens, project delays, and financial loss, and shall be enforced to the fullest extent permitted by law.
PACKAGING, DELIVERY
URBN Patio Doors, LLC includes standard protective wrapping for all products as part of its pricing. Once Payment 2 has been received we coordinate a delivery date and time with the customer. Delivery is performed locally by URBN Patio Doors, LLC through its technicians or authorized drivers to the delivery address specified in the Purchase Order. All deliveries are curbside only. Requests to reschedule delivery must be submitted in writing at least twenty-four (24) hours in advance. Failure to do so, or failure to accept delivery as scheduled, shall result in additional charges for re-delivery. The Customer is solely responsible for providing all necessary personnel and equipment to safely move the products from the delivery point to the installation area. The Customer shall disclose, at the time of order, any special delivery conditions, including restricted access, difficult terrain, or equipment requirements. Failure to do so may result in delays, additional charges, or damage, for which URBN Patio Doors, LLC shall not be responsible. All associated costs shall be covered by the Customer.
Delivery Acceptance and Refusal: The Customer or an authorized representative must be present at the time of delivery to receive, inspect, and accept the products, and to sign the Delivery Note as each unit is offloaded. If the Customer or an authorized representative is not present to sign the Delivery Note, a second delivery attempt will be required and may result in additional charges.
Any refusal of delivery must be supported by a written statement provided at the time of delivery, clearly identifying specific and verifiable defects or non-conformities. General dissatisfaction or refusal without documented cause shall not constitute a valid rejection. If the Customer fails to provide a written and substantiated notice of rejection at the time of delivery, or within twenty-four (24) hours following delivery, the products shall be deemed accepted as delivered.
Failure to return a signed Delivery Note within twenty-four (24) hours of delivery, without a valid written rejection, shall not invalidate delivery and shall constitute acceptance of the products. URBN Patio Doors, LLC documents evidence of deliveries with photographs, delivery records, and driver confirmation for proof.
INSPECTION, DAMAGE REPORTING, AND RESPONSIBILITY
At the time of delivery, the Customer or authorized representative shall inspect the products together with the URBN Patio Doors, LLC technician. Any visible damage or discrepancy shall be documented on the Delivery Note and supported by photographs taken at the time of delivery. Any damage identified and documented at delivery shall be reported to URBN Patio Doors, LLC and will be addressed in accordance with the applicable warranty provisions. Failure to note visible damage on the Delivery Note at the time of delivery shall constitute acceptance of the products in good condition.
Upon acceptance of delivery, the Customer assumes responsibility for the products. Any damage occurring after acceptance, including but not limited to damage caused by the Customer, third-party trades, site conditions, or handling, shall not be covered under warranty. In the event damage occurs after delivery, the responsible party shall bear the cost of repair or replacement. All such damages must be documented with photographs and reported promptly to URBN Patio Doors, LLC The warranty does not cover damages arising after acceptance of the products, including those resulting from handling, installation, construction activities, or third-party actions.
TRANSFER OF OWNERSHIP, RISK AND INDEMNITY
Acceptance of delivery, whether by execution of the Delivery Note or deemed acceptance pursuant to the Delivery Acceptance and Refusal provisions, constitutes acknowledgment that the products have been received as ordered. Upon such acceptance, title and risk of loss or damage to the products shall transfer immediately to the Customer. From the time of delivery forward, URBN Patio Doors, LLC shall have no responsibility for any loss, damage, deterioration, or installation delays or complications arising from conditions or circumstances beyond its control, including site readiness, lack of utilities, third-party actions, or construction conditions.
The Customer assumes full responsibility for the products and agrees to indemnify, defend, and hold harmless URBN Patio Doors, LLC from any claims, liabilities, damages, losses, or expenses, including attorneys’ fees, arising out of or related to the Customer’s acts, omissions, negligence, or those of any third party, including but not limited to: Improper or unsecure storage or handling; Damage resulting from construction activities or third-party trades; Structural, waterproofing, or finishing deficiencies not attributable to URBN Patio Doors, LLC; Installation delays, incomplete installation, or operational issues caused by site conditions, lack of power, or third-party installation practices; Misuse, abuse, or neglect; Application of third-party films, coatings, or security devices; and Unauthorized alterations, modifications, or repairs.
GUIDED INSTALLATION AND LIMITATION OF LIABILITY
URBN Patio Doors, LLC provides Guided Installation as a customer support service intended to assist the Customer’s selected installer in installing URBN products in accordance with manufacturer specifications. This service is provided in person or remotely and is limited to technical guidance only. URBN Patio Doors, LLC does not perform installation labor and does not assume responsibility for the work performed by any installer, contractor, or third party.
The Customer is solely responsible for hiring a qualified and licensed installer. URBN Patio Doors, LLC does not recommend or endorse installers, all installation work, including compliance with applicable building codes, structural requirements, waterproofing, and safety standards, remains the sole responsibility of the installer and/or contractor. URBN Patio Doors’ role is limited to guidance, and it is the installer’s responsibility to follow all instructions provided.
On the scheduled installation date, the Customer shall ensure that all openings are properly prepared and waterproofed in accordance with applicable building codes, that opening(s) dimensions have been verified, that the installation area is clean and accessible, and that active AC power is available for connection of the electronic components. Failure to meet these requirements may result in delays, incomplete installation, or rescheduling at the Customer’s expense. URBN Patio Doors, LLC shall not be responsible for the product not operating or performing due to site conditions, lack of utilities, or circumstances beyond its control.
Any request to cancel or reschedule Guided Installation must be submitted at least forty-eight (48) hours in advance. Failure to provide timely notice shall result in additional charges, including travel-related expenses such as fuel, lodging, and meals.
Upon completion of Guided Installation, the presence of the Customer, contractor, or authorized representative is required to verify installation status, receive operational and maintenance instructions, complete smart keypad programming, and receive all keys, fobs, access cards, and Owner’s Kit materials. Execution of the completion acknowledgment confirms the product is operating as intended, and all required instructions and materials have been delivered. If the Customer or responsible party is not present, or avoids signing, a written and substantiated objection must be provided within twenty-four (24) hours. Failure to do so shall constitute acceptance of the Guided Installation as completed.
Following completion and acceptance, the Customer assumes full responsibility for the installed product(s), protection, operation, care, and any conditions that may affect its performance. URBN Patio Doors, LLC shall not be responsible for improper installation, damage not identified before Guided Installation, misuse, alterations, modifications, finishing work, or any conditions caused by third-party work, construction activities, or site-related factors beyond its control.
URBN Patio Doors, LLC reserves the right to withhold final sign-off or warranty activation if installation does not meet its guidelines. Any additional visits required due to site conditions, incomplete preparation, or Customer-related factors shall be subject to additional charges.
RETURNS, REFUNDS, EXCHANGES
All doors are custom manufactured in strict accordance with the Customer’s approved order and specifications,. As such, all sales are final, URBN Patio Doors, LLC strictly enforces a no-return policy, and no refunds or exchanges shall be permitted The Customer acknowledges that once the product order is accepted, and the cancellation period has passed, all sales are final. In the event the product is damaged under the care of URBN Patio Doors or fails to conform to the approved order, URBN Patio Doors LLC’s sole obligation shall be governed exclusively by the applicable warranty terms and procedures, which provide the exclusive remedy available to the Customer. Any error in product selection or specifications approved by the Customer shall not constitute grounds for return, refund, or exchange. By approving the purchase, the Customer expressly acknowledges and accepts full responsibility for verifying the accuracy and suitability of all specifications prior to authorization.
WARRANTY
URBN Patio Doors, LLC provides Coastal and Inland warranties based on the installation location of the products. It is the Customer’s responsibility to review and understand the applicable warranty. Warranty information is provided in the Owner’s Kit and is also available in printable form on the URBN Patio Doors website. Each Order is accompanied by an Owner’s Manual containing operating instructions, maintenance guidelines, order details, and contact information.
URBN Patio Doors, LLC does not endorse or assume responsibility for the work performed by independent contractors or installers.
If the purchasing Customer is not the end user, the Customer and/or end user are responsible for registering the product, delivering the applicable warranty and Owner’s Manual to the end user, and ensuring that the end user is informed of proper operation and maintenance requirements.
NO WAIVER
URBN Patio Doors, LLC reserves the right to occasionally deviate from the conditions or limitations outlined in this contract. However, such deviations are situational and temporary, determined solely by URBN Patio Doors LLC It’s important to understand that these exceptions do not constitute a waiver of our right to enforce all terms, conditions, and limitations of this agreement.
Even if a particular provision or clause of this contract is found to be invalid or unenforceable, it does not impact the validity or enforceability of the remaining provisions. Moreover, if either party, in any instance, chooses not to insist on the performance of any term of the contract, this should not be seen as a waiver of any rights or future obligations under the contract.
DEFAULT
The occurrence of any of the following shall constitute a default under the Purchase Order Agreement: failure to make any required payment, including Payment 2, when due; failure to pay any accrued late charges or storage fees within the applicable time periods; insolvency, bankruptcy, or assignment for the benefit of creditors; or the failure of the Customer to perform any material term or condition of this Agreement.
Without limiting any other rights or remedies available at law or in equity, URBN Patio Doors, LLC reserves the right, upon default, to suspend performance, withhold delivery, assess applicable late charges and storage fees, and enforce the provisions related to abandonment of goods.
In the event of a default by either party arising from a material failure to perform its obligations, the non-defaulting party may elect to pursue resolution through mediation or arbitration in accordance with the Dispute Resolution provisions of this Agreement.
FORCE MAJEURE
Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay is caused by events beyond its reasonable control (“Force Majeure”), including but not limited to acts of God, natural disasters, fires, floods, earthquakes, pandemics, war, terrorism, riots, vandalism, labor disruptions, energy shortages, supply chain interruptions, or the unavailability, loss, or destruction of materials in transit.
The affected party shall promptly notify the other party of the occurrence of a Force Majeure event and shall use reasonable efforts to mitigate its impact and resume performance as soon as practicable. During the period of such delay, the affected obligations shall be suspended. “Force Majeure” shall not apply to any obligations within a party’s reasonable control, including those arising from its own acts, omissions, employees, or contractors.
ASSIGNMENT AND SUBCONTRACTING
URBN Patio Doors, LLC may assign, transfer, delegate, or subcontract any of its rights or obligations under this Agreement without prior notice to the Customer.
The Customer may not assign, transfer, delegate, or subcontract any of its rights or obligations under this Agreement, in whole or in part, without the prior written consent of URBN Patio Doors, LLC, which may be granted or withheld at its sole discretion.
Any attempted assignment in violation of this provision shall be null and void.
CUSTOMER INFORMATION, PRIVACY & PRIVACY RIGHTS
URBN Patio Doors, LLC collects only the information reasonably necessary to process orders, issue invoices, perform deliveries, administer warranties, provide customer support, and comply with applicable legal requirements. Such information is used solely for internal business purposes, including order fulfillment, recordkeeping, warranty administration, and customer communications.
URBN Patio Doors, LLC does not store or process payment card information. All payments are handled directly by financial institutions or PCI-compliant third-party providers subject to strict data security and privacy regulations. Customer information is retained only as necessary for warranty, service, and product-related communications. URBN Patio Doors, LLC does not sell, share, or disclose personal information to third parties for monetary or advertising purposes. Any third-party service providers engaged for operations are contractually required to maintain confidentiality and comply with applicable privacy laws
California residents retain all rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the rights to access, correct, or request deletion of personal information, subject to applicable exceptions. Requests may be submitted in writing and will be handled in accordance with applicable law. URBN Patio Doors, LLC applies consistent data protection and confidentiality practices to all Customers in compliance with federal and state regulations. By completing a purchase, the Customer acknowledges and consents to the collection and limited use of information as described herein.
DISPUTE-RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of the State of California. The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement through good faith discussions. If the dispute is not resolved through informal discussions, the parties may submit the matter to mediation before a mutually agreed mediator, with each party bearing its own costs.
If mediation is unsuccessful, the dispute shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted by a mutually agreed arbitrator knowledgeable in the subject matter of this Agreement. The arbitration shall take place in Riverside County, California.
The parties knowingly and voluntarily waive any right to a trial by jury.
The arbitrator shall have no authority to modify, alter, or amend any provision of this Agreement, nor to award punitive or exemplary damages.
Pending resolution of any dispute, the parties shall continue to perform their respective obligations under this Agreement to the extent reasonably possible.
SEVERABILITY
If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
To the extent permitted by law, any provision found to be invalid or unenforceable shall be deemed modified and enforced to the maximum extent necessary to render it valid and enforceable.
ADDENDUM TO THE TERMS AND CONDITIONS OF SALE
The Customer acknowledges that, in addition to these Terms and Conditions of Sale, an applicable Product Warranty, including its own terms and conditions, is provided with the purchase. Such Product Warranty governs all matters relating to product performance, coverage, and limitations. Any claim, issue, or dispute relating to the product shall be governed exclusively by the terms of the applicable Product Warranty.
URBN Patio Doors, LLC provides Guided Installation as a support service only and does not perform installation labor. Accordingly, no warranty is provided for installation work. Any installation-related matters, including workmanship, remain the sole responsibility of the installer or contractor engaged by the Customer.
URBN PATIO DOORS, LLC
Effective Date: January 1, 2026
These Terms and Conditions of Sale supersede all prior versions.
