PREAMBLE
By placing an order, the Customer acknowledges and unconditionally accepts these Terms & Conditions. The Purchase agreement shall be governed by the Laws of Riverside County, California. This acceptance expressly supersedes any conflicting warranties, terms and conditions, claims and promises provided by the Customer, Customer agents or third-party agents on behalf of the Customer, which shall be considered null and void unless Urbn Patio Doors, LLC explicitly agrees to them in writing. In any instance where there is a discrepancy between these Terms & Conditions of Sale and the Customer requirements or any other documentation from Urbn Patio Doors, LLC, these Terms & Conditions shall prevail. Please note that Urbn Patio Doors, LLC reserves the right to amend these Terms & Conditions of Sale at any time without prior notification. The Terms & Conditions of Sale posted on Urbn Patio’s website will be the Governing document.
QUOTES
Urbn Patio Doors, LLC provides its pricing information to the Customer through its proprietary quoting. The Quote is exclusively utilized for the purpose of quoting and ordering Urbn Patio Doors products. Quotes issued by Urbn Patio Doors are valid for a period of ninety (90) days from the date of issuance, applicable only to the specified product, sizes, configuration, finishes and glass. Should not be a complete purchase within this validity period the quote will expire. Quotes may be refreshed after expiration. However, it is important to note that both, options, and prices are subject to change.
PURCHASE ORDERS
All purchase orders must include the necessary information required for order processing. It is the Customer’s responsibility to ensure the completeness and accuracy of the order information including size, orientation, configuration, finish color(s), sill height, distance to the ocean and elevation of the site where the door(s) are to be installed, and any other specification. Urbn Patio Doors, LLC manufactures Custom folding doors, windows, and screens according to the specifications stated in the signed or approved by payment of the Purchase Order by the Customer. Urbn Patio Doors, LLC does not assume responsibility for determining the suitability of its products for any intended use and/or application, including whether the product complies with Customer’s project plans and specifications, or for Customer’s specific location applicable building codes and regulations or environmental conditions.
The binding contract of sale between Urbn Patio Doors, LLC and the Customer is established upon the Customer’s signature on the Purchase Order, and/or by submitting or processing invoiced downpayment amount, along with any associated disclosures, product drawings, and additional documents provided via Urbn Patio Doors email, third party electronic signature platform or third-party Credit Card processing services. In conjunction with these Term & Conditions of Sale and the receipt of the initial invoiced down payment. The order confirmation issued by Urbn Patio Doors; LLC serves as the company’s acceptance of the purchase order.
PRICE
We ensure our pricing transparency, the price of the product is as specified in the order, clearly stated in U.S. dollars. The total price encompasses the cost of the product itself, packaging and crating necessary for safe transportation, all applicable taxes, shipping fees, and delivery charges. It may even include charges associated with special delivery requirements the Customer may have to their site. However, Urbn Patio Doors, LLC reserves the right to notify the Customer of any price adjustments before delivery. These adjustments may be necessary due to factors beyond Urbn Patio Doors, LLC’s control, including but not limited to increases in taxes and duties, changes in delivery methods or dates requested by the Customer, or delays caused by the Customer’s failure to provide accurate information, instructions or rescheduling.
ORDER PROCEDURE, INVOICING, PAYMENT TERMS, AND COMPLETION OF SALE
All Customers are required to strictly adhere to Urbn Patio Doors, LLC’s order procedure to initiate, process and complete any purchase. No deviation from this procedures shall be permitted without prior written authorization ad signature of authorized upper management of URBN Patio Doors, LLC. An order shall be deemed complete and binding upon URBN Patio Doors, LLC's receipt and approval of the following:
• A signed or approved URBN Patio Doors Purchase Order, clearly identifying the order number and all applicable product(s) specifications, including but not limited to product type, dimensions, configuration, orientation, finish, color(s), estimated delivery date, and any additional custom or specialty requirements requested by the Customer.
• All the relevant drawings, specifications, notes and supporting attachments necessary for accurate manufacturing,and
• Signed Authorization forms for specialty items, custom colors, finishes, rush orders, and any other required approvals as agreed between the Customer and Urbn Patio Doors, LLC.
• Acknowledgement of these Terms & Conditions of Sale, whether attached to the Purchase Order or incorporated by reference. The Customer has full access to the full version of these T&C's of Sale on URBN Patio doors website.
Upon acceptance of a complete Purchase Order, Urbn Patio Doors, LLC shall issue an invoice to request a downpayment equal to fifty percent (50%) of the total product purchase amount, plus applicable taxes. Downpayment shall be due at the time of contract execution or within 48 hrs. of Purchase Order approval. Order lead times, procurement and production schedules shall commence only after downpayment has cleared. Delay to perform the downpayment will affect estimated delivery dates.
As the product approaches final completion, the Customer shall be invoiced for the remaining balance of the Order, including applicable taxes, shipping, crating (if applicable) and delivery charges. Finalpayment shall be due within 48hrs. of invoice issuance. Under no circumstance shall Urbn Patio Doors, LLC release or be obligated to deliver any productuntil payment has beed received in full. Any final payment not received within five (5) business days, of the invoice date shall accrue a late charge of one and one-half (1.5%) per month on the outstanding balance, together with any applicable storage fees. The Customers expressly waives any right to withhold any payments, or to assert credits, offsets, or counterclaims against amounts due. Urbn Patio Doors, LLC. reserves the right to set off any sums owed by the Customer against any amounts otherwise payable to the Customer, in addition to all other rights or remedies available at law or in equity.
LEAD TIMES
Lead times for product are provided for informative purposes only. The delivery schedule stated in the Purchase Order is based on our current production capacity, all deliveries are estimated and may be subject to change. Special custom orders typically require longer production time, the Customer is clearly informed of current lead times before placing the Order. Customers will be promptly informed of any changes to the delivery schedule as soon as they are identified. Urbn Patio Doors, LLC cannot be held accountable or responsible for any costs arising from unexpected delays beyond our control. Reasonable changes to the estimated delivery date do not give cause for order cancellation, refusal to accept the product delivery and for damages compensation of any kind.
ORDER CHANGES AND CANCELLATION TERMS
Urbn Patio Doors, LLC retains full discretion and authority to accept or reject any and all orders from the Customer. Purchase Orders may be cancelled or revoked by Urbn Patio Doors, LLC without liability to the Customer if the cancellation or revocation is due to conditions beyond Urbn Patio Doors, LLC’s control, including but not limited to, acts of God, fire, major disasters, war, terrorism, vandalism, and accidents.
The customer may cancel a Purchase Order without penalty within (5) business days from the date Urbn Patio Doors, LLC confirmed the Purchase Order. Once a Purchase Order is accepted, changes are not possible. To make any changes, the existing order must be cancelled and a new Purchase Order must be submitted with the desired changes, approved and signed by the Customer. This new Purchase Order will state the revised completion and delivery dates. If necessary, a new invoice will be generated reflecting any amounts owed to Urbn Patio Doors, LLC due to the Customer’s changes, or any amounts owed to the Customer because of the changes. The deposit previously made will be assigned to the new order number. Any balance due to Urbn Patio Doors, LLC shall be payable immediately to avoid further delays. Any money owed to the Customer will be deducted from the remaining balance or refunded upon the Customer’s request within 72 hrs. of the new Purchase Order submission.
FINAL PAYMENT FAILURE, STORAGE FEES, AND ABANDONMENT OF GOODS
Time is of the essence. The Customer expressly agrees that full and final payment for all custom-manufactured products shall be made upon written notice of product completion by URBN Patio Doors, LLC.
Any product(s) that remains unpaid fourteen (14) days after written notice of completion shall be deemed stored at the Customer's request and shall incur storage fees of one hundred ($100.00) dollars per week, commencing on the fitteenth (15th) day and continuing until payment is received in full. Storage fees shall accrue automatically and shall be due and payable in addition to the one and a half (1.5%) percent monthly late fee charges. In the event the Customer fails to communicate, remit or refuse to make full payment, including storage and late fees, wthin ninety (90) days of the completion date, despite multiple written and phone call requests for payment, such a failure shall constitute abandonment of goods. Upon abandonment the Customer shall forfeit all rights, title and interest in the product(s), and any deposits previously paid shall be retained by URBN Patio Doors, LLC. as liquidated damages. URBN Patio Doos, LLC shall thereafter be free, at its sole discretion and without further notice, to resell, repurpose, or otherwise dispose of the product without liability to the Customer. This provision is agreed to as fair, reasonable and necessary to protect URBN Patio Doors, LLC from undue storage burdens and financial loss, and shall be fully enforceable to the maximum extent permitted by law.
For products paid in full that are not scheduled for delivery or pickup within thirty (30) days of written notice of completion, storage fees shall accrue at a rate of one hundred ($100.00) dollars per week, billed and paid monthly until delivery or shipping is scheduled and completed within ninety days (90) of completion date. Any order not schedule for delivery, or for which accrued storage fees remain unpaid, for a period of ninety (90) days despite multiple writen and phone call requests, shall be deemed abandoned. Resulting in forfeiture of any deposits or payments made, and URBN Patio Doors, LLC shall thereafter have the unrestricted right, without further notice or liability to resell, repurpose, or otherwise dispose of such products.
PACKAGING, SHIPPING, DELIVERY
Urbn Patio Doors, LLC, includes standard protective wrapping for all products as part of its pricing. Where crating is required or requested, such a services shall be provided at an additional cost to the Customer. Any delivery dates involving third-party logistics providers or couriers are estimates only and are subject to courier availability, accordingly, URBN Patio Doors, LLC shall not be liable from third-party transportation services.
Shipping charges are calculated based on a base delivery rate determined by geographic location, plus an additional per-panel fee. All deliveries are curbside only. The Customer is solely responsible for arranging adequate personnel and equipment, including but not limited to dollies, pellet jacks, forklifts, or similar devices, necessary to safely move the products from the delivery point to the installation area. The Customer must disclose, at the time of the order placement, of any special delivery conditions, including but not limited to restricted access roads, narrow driveways, unpaved surfaces, uphill or extended access routes, the need for lift-gate service, specialized equipment, or delivery locations exceeding 2,500 feet elevation. Failure to disclose such conditions may result in delays, additional charges, or potential damage, for which URBN Patio Doors, LLC shall bear no responsibility. All costs associated with special delivery requirements shall be paid by the customer.
Deliveries performed by URBN Patio Doors, LLC shall be executed solely by its technicians or authorized drivers to the delivery address specified in the applicable Purchase Order, unless otherwise approved in writing by URBN Patio Doors, LLC. The Customer, owner contractor, or an authorized representative must be present at the schedule time of delivery to receive, inspect and accept the products. Where guided installation services are provided, the presence of the owner, contractor or other responsible party is mandatory upon completion of installation to receive installation verification, instruct on the codes for smart lock programming, receive operational instructions, care and maintenance guidance, and the transfer of all electronic fobs, access cards, keys, manual and related materials. Failure to ensure such presence may result in rescheduling and additional charges.
Any requests to cancel or reschedule a delivery must be submitted in writing no less than 48 to 24 hours prior to the scheduled delivery time. Failure to timely cancel or reschedule, or failure to accept delivery as scheduled, shall result in all associated costs, including transportation, travel expenses(including fuel, lodging, and meals) labor, and handling, being billed to and paid by the customer prior to the second delivery.
TITLE, RISK AND INDEMNITY
For large orders, the Customer is solely responsible for designating a dry, secure, and safe location for on-site storage of the product. Upon completion of the installation, the Customer or their designated representative shall conduct a thorough inspection and formally accept the installation by signing the appropriate acknowledgment provided by Urbn Patio Doors, LLC. Upon the Customer’s acceptance, all title and risk of loss or damage to the product shall transfer to the Customer. From that point forward, Urbn Patio Doors, LLC shall bear no further responsibility for any loss or damage to the product. The Customer assumes full responsibility for the received product and agrees to indemnify, defend, and hold harmless Urbn Patio Doors, LLC from any claims, liabilities, damages, losses, or expenses, including legal fees, arising from or related to the Customer’s negligence, acts, or omissions, or those of any third party. This includes but is not limited to: Improper storage or handling of the product; damages resulting from construction activities; structural integrity failures; waterproofing or finishing deficiencies caused by third party contractors such as failure to follow finishing recommendations, removing shims or fixings. Misuse, abuse, or neglect of the product; Application of third-party window films or security devices; Unauthorized alterations, modifications, or repairs performed by third parties; and Improper product selection by the Customer.
RETURNS, REFUNDS, AND EXCHANGES
All products are custom manufactured in strict accordance with the Customer's approved order and specifications. As such, all sales are final. URBN Patio Doors, LLC strictly enforces a no refund policy, and no refunds or exchanges shall be permitted. The customer acknowledges that once the product order is accepted, and the cancellation period has passed, all sales are final. In the event the product is damaged under the care of URBN patio Doors or fails to conform to the approved order, URBN Patio Doors, LLC's sole obligation shall be governed exclusively by the applicable warranty terms and procedures, which provide the exclusive remedy available to the customer. Any error in product selection or specifications approved by the Customer shall not constitute grounds for return, refund or exchange. By approving the Purchase Order, the Customer expressly acknowledges and accepts full responsibility for verifying the accuracy and suitability of all specifications prior to authorization.
WARRANTY
Urbn Patio Doors, LLC provides Coastal, and Inland warranties tailored to the location where our products are installed. It is the Customer responsibility to read and familiarize themselves with the appropriate warranty for their product. We provide the warranty and this Terms and conditions at the time of order and available printer friendly PDF on our website.
With each product we provide an Owner’s Manual that include detailed door maintenance and operation instructions, along with the order information and how to contact us. Urbn Patio Doors, LLC neither endorses nor assumes responsibility for the work of independent contractors. If the Customer that purchase the product is not the End User, the Customer or the End User are responsible for registering the door on our website, delivering the Warranty and Owner’s Manual to the End User. Additionally, they are responsible to inform the end user about the proper operation and maintenance of Urbn Patio Doors products.
INSTALLATION ASSURANCE AND LIMITATION OF LIABILITY
Urbn Patio Doors offers Installation Assurance as a customer support service to help ensure that its products are installed in accordance with the manufacturer's specifications. This may include guidance, remote support, and/or physical inspection to conformthat the installation appears consistent with Urbn's requirements.
Urbn Patio Doors does not perform installation labor and does not assume any legal responsibility for the work performed by independent contractors, builders, or third-party installers. Any such services are the dole responsibility of the property owner or hiring party. Urbn's role is supervisory and consultative, not contractual in the performance of labor. By accepting delivery of Urbn products, the customer acknowledges that the Installation Assurance program is a courtesy quality measure, not a transfer or assumption of Liability for the work itself. It is the sole responsibility of the Contractor, subcontractor and/or installer to comply with all applicable building codes, safety standards, licenses and rpoper installation techniques.
In the event that the installation does not meet our guidelines, Urbn Patio Doors LLC. reserves the right to withold final sign-off or warranty activation until corrective measures are taken. The customer assumes full responsibility for coordinating any required adjustments and covering costs involved.
NO WAIVER
Urbn Patio Doors, LLC reserves the right to occasionally deviate from the conditions or limitations outlined in this contract. However, such deviations are situational and temporary, determined solely by Urbn Patio Door LL. It’s important to understand that this exception do not constitute a waiver of our right to enforce all terms, conditions, and limitations of this agreement.
Even if a particular provision or clause of this contract is found to be invalid or unenforceable, it does not impact the validity or enforceability of the remaining provisions. Moreover, if either party, in any instance, chooses not to insist on the performance of any term of the contract, this should not be seen as a waiver of any rights or future obligations under the contract.
DEFAULT
The failure to make a required payment when due, the insolvency, bankruptcy of the Customer, or being subject of seizure or collection for the benefit of creditors, are occurrences that shall constitute as reasons for default of the Purchase Order agreement. In addition, to any and all other rights available according to law, if either party defaults by failing to substantially perform product provision, term, condition, or the failure to make a monetary payment when due, the other party may elect to resolve by mediation or arbitration.
FORCE MAJEURE
There are moments when situations beyond our control challenge our capabilities. If either party finds itself unable to fulfill its obligations due to unforeseen circumstances-what we term ‘Force Majeure’. In a scenario where natural disasters like earthquakes, floods, or pandemics strike or even human induced events such as wars, or riots happen. These are situations when operations can be disrupted. It’s in these critical times that the party affected must inform the other party immediately. This ensures transparency and allows us to understand that the obligations will be temporarily paused until the situation is resolved.
Force Majeure encompasses a range of events: Acts of God, fires, explosions, vandalism, energy shortages, and even the unfortunate situation where suppliers go out of business, or materials are depleted, lost or destroyed in transit. The affected party is expected to use reasonable effort to overcome the obstacles and resume normal operations as soon as possible. If the cause of nonperformance is something within the party’s reasonable control-committed, omitted or caused by its employees or affiliates-then it’s to them to address it responsibly.
ASSIGNMENT AND SUBCONTRACTING
At Urbn Patio Doors, LLC, we reserve the right to assign, transfer, charge, subcontract, or manage our rights and obligations under any contract as needed. This flexibility allows us to adapt and respond efficiently to business requirements. However, Customers are not allowed to assign, transfer, charge, subcontract, or handle their rights or obligations under the contract in any manner without obtaining prior consent from Urbn Patio Doors, LLC. This ensures that we maintain control over the quality and execution of our agreements.
CUSTOMER INFORMATION, PRIVACY & PRIVACY RIGHTS
URBN Patio Doors, LLC respects the privacy of its Customers and collects only such personal or business information as is reasonably necessary to process orders, issue invoices, perform deliveries, administer warranties, provide Customer support, and comply with applicable legal and regulatory requirements. All information collected is used strictly for internal business purposes, including record keeping, order fulfillment, warranty administration, and communication directly related to the Customer's purchase.
URBN PatioDoors, LLC does not store, retain or process credit card, debit card or payment account information. All payment transactions are processed directly by bank entities, credit card payments are processed exclusively by PCI compliant third-party payment providers that adhere to to industry-standard security requirements and are subject to strict consumer data protection and privacy regulations. Customer contact information is retained solely for warranty, service, safety notice, and product related communications. URBN Patio Doors, LLC does not sell, share, trade, rent, or otherwise disclose personal information to third parties for monetary or other valuable consideration, including for cross-context behavioral advertising, as defined under the California Consumer Privacy Act (CCPA) and the California Privacy rights Act (CPRA). Any third-party service providers engaged for payment processing, delivery, or operational support are contrctually obligated to maintain confidentiality , use information solely for authorized business purposes, and comply with all applicable federal and state privacy laws.
California residents reta alrights afforded under the CCPA and the CPRA, including the right to know access, correct, or request deletion of personal information, subject to applicable legal exceptions, as well ad the right to limit the use of sensitive personal information where applicable. Requests to exercise these rights ay be made in writing to URBN Patio Doors, LLC and will be addressed in accordance with statutory requirements. All U.S. residents are entitled to reasonable privacy protections consistent with applicable federal and state laws, and URBN Patio Doors, LLC maintains uniforms data protection, confidentiality, and security practices for all customers, regardless of state of residence. by completing a purchase, the customer acknowledges and consents to the collection and limited use of personal informations as described herein, and agrees that such practices are reasonable, lawful, and necessary for the performance of this transaction.
DISPUTE-RESOLUTION
In the event of a dispute arising between Manufacturer and Customer, the parties agree to adhere to California Law for resolution. Any dispute with Urbn Patio Doors, LLC will not be determined by Jury trial, both parties are knowingly waiving the right to a Jury trial. The preferred method of dispute resolution is for the parties to discuss the matter between them. If failed the parties can elect to submit all disputes to a mutual agreeable mediator, with each side to bear its own fees and costs. If discussions and mediation fail to resolve the dispute, the parties agree to submit the matter to a mutually agreeable arbitrator pursuant to the current arbitration rules of the American Arbitration Association. The arbitrator must be knowledgeable about the issues related to the subject matter on this contract to ensure a fair and equitable resolution for both parties. The mediation and arbitration shall take place in Riverside, California. The arbitrator shall not have authority to modify any provision on this Purchase order contract or to award punitive damages. Both parties shall continue to fulfill their respective obligations under this contract, during the arbitration.
SEVERABILITY
If any provision of this purchase order contract is found to be invalid or unenforceable for any reason, the remaining provisions will remain in full force and effect. Should a court determine that a provision is invalid or unenforceable but could be made valid and enforceable by limiting it, then that provision will be considered rewritten, construed, and enforced within those limits.
ACCEPTANCE OF TERMS AND CONDITIONS OF SALE BY PAYMENT
Execution of a written Purchase Agreement is requested; however, the customer expressly acknowledges and agrees that authorization, submission or processing of a downpayment, partial payment, or any other payment toward the purchase of URBN Patio Doors, LLC product(s) shall constitute full acceptance of the Purchase Order, these terms and Coditions of sale, and all referenced documents provided, wether or not a separate agreement is physically signed. By submitting [ayment, the Customer confirms that they have been provided access to, or reasonable notice of, the applicable Terms and Conditions of Sale, and voluntarily agrees to be legally bound by them. One Payment is accepted, cancellation time has passed, the agreement shall be deemed final binding and enforceable, and may not be revoked unilaterally by the Customer.
ADDENDUM TO THE TERMS AND CONDITIONS OF SALE
The Customer acknowledges that, in addition to these Terms and Conditions of Sale, a separate Installation Warranty with its Terms and Conditions are provided with their purchase. These documents govern the specific terms, responsibilities, and coverage related to the installation of the product. The Customer further acknowledges that any claims or disputes concerning the installation shall be subject exclusively to the terms outlined in the Installation Warranty and its associated conditions.
URBN PATIO DOORS, LLC 2025
