FAQ's

Where are URBN PATIO Doors fabricated?

Our Manufacturing facility is located in Southern California

What makes URBN Patio Folding Doors stand out from other products?

•ENERGY EFFICIENCY: Meets CA Title 24 requirements a 0.28 U-Value with standard cardinal Low-E 366 double glazed units

• FAIR PRICING: Enjoy savings of at least 20% compared to most competitors

• ZERO THERMAL-BOWING: Our Pultrum core material remains stable, unaffected by heat or cold.

• BOTTOM ROLLING SYSTEM:  as all the weight of the panels rest on the bottom track, doesn’t require an engineered header to support its weight.

• SMART LOCK TECHNOLOGY

• IN- HOUSE INSTALLATION ASSURANCE SERVICE with every door.

What is Pultrum?

Pultrum, is a revolutionary composite material with unequal properties that bestows high thermal energy performance, stronger than aluminum. It boasts superior thermal efficiency, unaffected by extreme heat or cold, and resists cracking, splitting, corrosion, shrinking, stretching, and zero water absorption.

What types of doors do you offer?

• Folding Doors, Folding Windows, Picture windows and Pivot Single Doors. Featuring one or two main doors with sliding panels that fold neatly to the side of the main door(s), leaving the space open without obstruction.Doors

• Flag Door: Ideal for kitchens or bar openings, combining a door and window, with panels that slide and fold to the side of their respective main door for easy service and connection.

• Corner Door (inside-corner or outside-corner) Opening up to two walls, panels meet in the corner at a 45-degree angle, slide and fold to leave the corner open without obstruction.

Do you offer in-swing options?

Yes we offer in-swing configurations. However, overhead protection is required to shield the doors from excess weather conditions.

What sill track options do you offer?

• 3/4” and 1/2" Upstands sills are available   :

• Flush sill: Best suited for areas with complete overhead protection, and a proper drainage system required.

What Warranty do you offer?

We provide a Limited Lifetime Warranty of 10 years. With specific coverage for Coastal applications. Read more about our warranties under our support tab.

What is the maximum height you offer?

10 ft.

What are the maximum number of panels in a URBN Patio folding door system?

There’s no limit to how many panels you can incorporate into your URBN Patio folding door system. Each panel operates independently, giving you the freedom to design expansive openings. Whether you’re covering a small patio or creating a dramatic, wall-to-wall view, we can accommodate the width, if it remains structurally sound, safe and height is no more than 10 ft.

What are the maximum panel widths?

The maximum width of a panel is relative to the height of the system.  
Height – Max Panel width  
8ft.         40”  
9ft.         37”
10ft.       34”.

Does URBN Patio Doors meet energy Standards?

Yes! Our doors meet California Title-24 Energy requirements with a U-Value of 0.28 and a solar Heat Gain Coefficient (SHGC) of 0.22. We are in the process of obtaining our NFRC certification.

Are URBN Patio Folding Doors suitable for California, Nevada, and Arizona?

Absolutely. Our doors are designed and tested to meet weather performance requirements for all three states.

Do you offer retractable screens?

Yes, our retractable screens are custom made. Options include flyscreens, honeycomb blind material, or a combination of both. Each cassette can span up to 16 ft., and dual cassettes in a single track, cover up to 32 ft. Up to 10 feet height.

Do you have an impact or Hurricane product?

While our Pultrum core offer exceptional strength, we currently do not offer hurricane-rated doors. Impact design is incorporated into the frame and testing is planned for the near future.

What color options are available?

We have in stock powder-coated finishes in matte black and white. Dual color options are available at no extra charge using the in-stock colors. Over 200 RAL custom colors are available upon request.

What glass options do you provide?

All doors come with double glazed tempered glass featuring Low-E 366  coating, filled with Argon gas for energy efficiency Tinted and laminated glass options are also available.

Is the smart lock secure?

Absolutely. Our electronic smart lock is fail-safe, meaning it remains locked even during power outages. It features battery backup, a quick-release button, and supports multiple access methods:

• Up to 8-digit codes

• Fingerprint access

• Key fob

• Bluetooth via smartphone

• Programmable safety features like alarms and alerts.

Do you offer standard manual handle and key options?

Yes! Our sleek, modern low-profile handles are available in Black, Satin, and White with key entry options.

What is a Bottom-rolling System?

A bottom-rolling system carries the panel’s weight to the bottom track, offering smoother operation, better stability, and reduced structural requirements compared to top-hung systems.

Do you have CAD drawings I can use for project drawings?

Yes, we offer standard CAD drawings for our folding door configurations. Please note, we do not provide custom shop drawings.

What are your Lead times?

• Standard Finishes (Black, White): 4-6 weeks

• Custom Colors: 8-10 weeks Lead times start once the signed order and down payment are received. Delivery times may vary.

For a better timeline estimate, reach out to your URBN product specialist.

Have more questions? Contact us

How much does a URBN folding Door cost?

To give you a real-world  example: A 4-panel Urbn Folding Door, one main door, smart lock, Title 24 glass package in matte black with installation Assurance. 12 ft. wide by 8 ft. tall, is priced just at $9,800.00 (Door only). typically around  20% less than comparable systems  on the market.

You'll find sample pricing for some sizes and finishes directly on our Custom Pricing page. for a more accurate quote tailored to your project, we invite you to give us a call or submit a quote request online. We're here to help you buil smarter, with better design, better performance and better value.

Where can I buy an URBN Patio Door?

At URBN Patio Doors, our top priority is to make sure every door is installed properly and so we created our Installation Assurance program.  To deliver on that promise, we've chosen to focus our sales only in areas where we can personally  supervise and support every installation. We currently serve the following regions with complete confidence:
California - Los Angeles, Orange county, Riverside, Palm Springs and San Diego.
Arizona - Flagstaff, Phoenix, Prescott, Sedona and Tucson.

By focusing our efforts locally, we're able to deliver the kind of service, quality and hands-on support tha truly sets us apart.

What is Pultrum?

Pultrum, is a revolutionary composite material with unequal properties that bestows high thermal energy performance, stronger than aluminum. It boasts superior thermal efficiency, unaffected by extreme heat or cold, and resists cracking, splitting, corrosion, shrinking, stretching, and zero water absorption.

What if there is no Showroom in my area?

We genuinely appreciate your interest in URBN Patio Doors, it means a lot to us that you're considering our products for your home or project. We truly apologise for the inconvenience. Our service area is limited because we want every customer to receive the hands-on support and attention we are known for.  Staying close to where we can suppervise and support  each installation with confidence is important.

What is Installation Assurance service and how much does it cost?

Installation is just as important as the product itself. The Installation Assurance service is performedd when we deliver your doors for installation. it is a step-by-step guided process where we work directly with your contractor to make sure your door is installed according to our guidelines. once installation is complete, our team performs a final inspection and approval, ensuring your investment delivers lasting performance. this is a complementary service, free of cost.

What are the delivery costs?

Your URBN Patio Door will be delivered directly to your location on the day of installation. Basic delivery fees apply, and additional costs may be incurred if special equipment is needed or if the panels must be transported to upper levels or hard-to-access areas. We’ll be upfront about any additional charges before your scheduled delivery.

Have more questions? Contact us

Who performs the folding door installation?

The Installation Assurance service, eliminates the stressof wondring, who will install the door and wether it'lll be done right. this means you can choose your contractor, a recommended licensed installer or one of our trusted installers to perform the installation. Our team makes sure is done right.

What is the installation of a folding door cost?

Every project s unique, and installation costs can vary. On average, you can expect installation to range from $600.00 - $700.00 per panel. And while certain factors like the heiht of the door, elevated installs, the complexity ofthe site, or specialized equipment can influence the final cost, we've designed our sytem to make things easier.

Now here is where Urbn shines. All hardware arrives pre-installed, an th frame comes ready to assemble on-site. Cutting down on labor time and avoiding assembling headaches. We go a stp further by providing installation guidance and final inspection.

Do I Need to Install a Sill Pan?

Do I Need to Install a Sill Pan?It’s a simple yet powerful layer of protection, directing any moisture away from the bottom of your opening and keeping it dry for years to come. We highly recommend installing a sill pan to safeguard your investment and maintain the longevity of your URBN Patio folding doors. It’s peace of mind you can count on, rain or shine.

Does the cost of the sill pan included in the installation?

No. The contractor is responsible for selecting the Sill pan that will best fit the project. Sill pan costs start at $50.00 x linear foot, on an average.

Does the installation include Waterproofing and Finishing?

Waterproofing the opening is the responsibility of the contractor and must be completed before installation day. Once the door is in place, your contractor is also responsible for finishing the opening in accordance with our guidelines to ensure optimal performance and long-lasting protection.

What does the Installation Assurance service by URBN include?

The complementary service includes step-by-step guidance to ensure every door is installed correctly. We work directly with the contractor, subcontractor, or installer. Once the door is installed, we make adjustments if needed, inspect the finished installation, walk the customer through the door operation, care, maintenance. we programmed the keypad and show you how to use it. Finally the installation is signed-off once is all approved.

Contractors, or installers must provide their own tools, and materials to perform the installation, including but not limited to self-leveling laser, ladders, saw horses, flat shims, sealants, and apropriate fixings to secure the door to the opening. We provide the know-how.

Why do you recommend the use of a J channel?

A J-Channel protects not just the finish of the door, it protects the level of the tracks and allows easy access for future adjustments, with minimal damage to the finish of the opening. Its cost is outweighed by the many benefits it brings.

Can I operate the door with the battery backup only?

No, the battery backup is design for emergency use only to open and close the door. If you leave the main door open and rely on the battery backup, it will drain within a few hours. It uses power to stay open. You must connect your door to a reliable power source.

How long does the battery backup last during a power outage?

The backup battery is designed to provide enough power for up to 100 open and close actions as long as the main door remains closed. To ensure reliable operation, it’s recommended to replace the batteries once a year, and promptly after any power outage.

Do I need an electrician to connect my smart keypad?

Yes, you will need an electrician to prepare the connection before installation day. Whether you choose to wire it directly to your property’s AC or simply use a wall plug. Our installers will take care of connecting the smart keypad during the door installation.

What should I do if I need assistance?

If your Urbn door needs attention, simply give us a call or, for quicker assistance send us an email with photos or a video showing the issue.   Please include notes and the Door ID # (Order number on your invoice) to the email info@urbnpatiodoors.com

What maintenance is required?

Maintenance needs depend on where and how your door is used. Doors near the ocean or in bustling commercial spaces may require more frequent care. But don’t worry, we provide detailed cleaning and maintenance instructions in your Owner’s Manual. If you have misplaced it, you can request a copy and we will email it to you.

Have more questions? Contact us

BEYOND EXPECTATIONS

At URBAN Patio Doors, is about delivering an exceptional experience. Every door is handcrafted and backed by our installation assurance program that verifies each door is installed properly, before sign-off.

Whether you are a homeowner, architect, builder, or designer, our team is there to walk you through the operation, smart lock features, and care of the door, so you know how it works and how to keep it performing at its best.

Because for us, the sale isn’t the end, it’s just the start of a long-lasting experience that feels as solid as the door you just installed.

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